Help & Support

To log into the Panda APP, you will need your Panda account number and PIN to log in. This information is located on your invoice, or you can contact us live chat, or customercare@panda.ie 

If you previously had previously logged into the APP, and the details above do not let you in, you may need to update the APP. To do this you would need to delete the APP reinstall and log in using your account number and PIN.  

To log into the Panda APP, you will need your Panda account number and PIN to log in. This information is located on your invoice, or you can contact us live chat, or customercare@panda.ie 

If you previously had previously logged into the APP, and the details above do not let you in, you may need to update the APP. To do this you would need to delete the APP reinstall and log in using your account number and PIN.  

Customer can avail of collection reminder text messages. Customers can avail of this service for a small charge.  

Customers who download the APP, can receive free collection reminders via push notifications.  

To sign up to receive text messages, you can contact us on live chat or by email customercare@panda.ie 

The first thing you would need to confirm, is if Panda service your new address. You can check this on the website using your Eircode.  

Once we service the new area, a customer care agent will need to update the information on the account. You can contact us on live chat, by email customercare@panda.ie or by calling 01 8298992 to do this.  

Please note, that we cannot change any address until you have had your final collection at the current address. 

The quickest way to keep the service active is to bring the bins with you, alternatively if there are bins at the new address we can assign them to your account. If you require bin delivery, please be aware that this can take 7 – 10 working days.  

Setting up a waste account online has never been easier; all you need is your Eircode and we will suggest plans based on your usage requirements.  

You can set up a Panda account online, 24/7 at a time that suits you.  

Once set up, you will receive a welcome pack with all relevant information and collections, payment methods and delivery expectations.  

Your account number is located on any invoice that Panda send to you.  

Alternatively you can contact us on live chat, or customercare@panda.ie. We will ask you to verify your account before giving out any information.  

All collection history, payment history and invoices and available to view and download on the website, and on the APP.  

Collection history is vitally important as we encourage customers to reduce the amount of general waste collected by increasing the amount of recycling and compost collected.  

We also show collection information on a graph, to help customers understand their waste journey.  

No, unfortunately at present you cannot update these details online.  

To update these details, you can contact us on live chat or customercare@panda.ie 

 Yes, you can reset your password on the Panda website.  

You will click on the forgot password field, we will ask you to enter your email address once entered we will send you a verification code which will allow you update your password.  

If it’s your first time to log in, or you haven’t logged in to our updated customer portals, you’ll need to follow our registration process using the email address on your verified Panda account. 

You will need to enter the email address that is registered to your Panda account, send the verification code. Once verified you will create a password of your choice which will be used each time you log in.  

If you do not have access to your account and pin number you can email us at portalsupport@panda.ie or connect with our Live Chat service online.